help

questions, answered.

the stuff people ask most. can't find it? email us.

what are the beads made of? any allergies?
real kandi — standard acrylic / plastic pony beads and cube letter beads on stretch cord. latex-free, nickel-free. high quality, the real thing.
what sizes do you make?
two stretch-fit sizes: adult (~6–8") and kids (~4–6"). see the size guide to measure your wrist.
how fast will my order ship?
orders under 100 bracelets ship within 72 hours, free usps priority. need it overnight? $25 flat. 100+ goes through wholesale on a scheduled date.
can every bracelet be different?
yes — 100 identical or 100 unique costs the exact same. no one else can do this. design them in the bead studio, or upload a list for big orders.
can i get a pile of kandi to trade at a festival?
that's the easy version of our job. send us 60 different words, get back 60 different singles — same price as 60 of the same one. plenty of people order a stack to trade at a show.
do you do custom beads or string colors?
we do. custom beads, custom string, custom logos — contact us with what you're picturing.
can you come to my event?
that's our favorite thing. the robot strings live and draws a crowd. see book us — including branded white label for trade shows.
how much does it cost to book you for an event?
cash bar (guests pay per bracelet) starts around $500, open bar (you prepay) around $1,000 — it depends on duration, guest count and travel. full breakdown in our bracelet bar cost guide.
what's your return policy?
personalized items are made to order, so we don't take returns on custom text. but if something's wrong, we remake it, no questions asked.